Cancellation Policy
We understand that plans can change.
At Kòha The Salon, we understand that plans can change. To ensure we can continue to provide the best possible service to all of our clients, we kindly ask that you provide at least 2 business days' notice if you need to cancel or reschedule your appointment.
Late Cancellations & Rescheduling
Appointments cancelled or rescheduled within 2 business days of your appointment will be considered a late cancellation.
In this instance, your 20% booking deposit will be retained as the late cancellation fee, and a new deposit will be required to secure a future appointment.
Same-Day Cancellations & No-Shows
If you cancel on the day of your appointment or do not attend your appointment, your booking deposit will be retained as the cancellation fee.
An additional charge of 80% of your total appointment cost will then be charged to the card saved securely on your client profile. This brings the total cancellation/no-show fee to 100% of the expected appointment cost, including your original deposit.
Why We Have This Policy
At Kòha The Salon, every appointment is reserved especially for you. When an appointment is cancelled at short notice or missed entirely, we have limited opportunity to offer that time to another client.
Our cancellation policy and booking deposits help protect our stylists' time and our small business from the significant impact of last-minute cancellations and no-shows.
We truly appreciate your understanding and consideration. Providing adequate notice allows us the opportunity to offer your appointment to another client and helps us continue doing what we love — creating beautiful hair for you, day in and day out.
Thank you for choosing Kòha The Salon and for respecting our time.